Events Champ is absolutely FREE to use by Artists, Organizers and Attendees. However purchasing tickets by attendees
comes at a 3% booking fees of the total cost of the ticket. Organizers are charged at 0% commission on their account
wallet and thus do not pay commissions on their accrued revenue. Changes to any fees structure would be communicated
to all user account at least 2 months before the changes take effect.
Yes, Events Champ allows attendees to claim a refund if services were not provided by Organizers.
However the window for such claim is limited from start of event to just a day after event ends.
Further than that the Organizers would be solely responsible for issuing refunds.
Please note that booking fees are non-refundable.
No. Once an event end, Events Champ will automatically process all paid orders payments into your account wallet.
Once payments are processed, the super administrator user who has access to an authentication code can submit a withdrawal request.
This helps secure account and make sure payment is going to the right bank account
We process all order payment into account wallet once the event ends. However we payout into bank account 2-3 working days after a withdrawal request is received from the account. We make exceptions for partner accounts with recurring events.
Yes. With Events Champ you can invite other users to connect to an organizer or artist account.
A new user is automatically assigned to a staff role. However user with super administrator role
can elevate or demote any user account to either admin or staff or delete/disconnect any association
of any user to the account.